Intentional Care. Individualized Bodywork.
Cancellation Policy
Your appointment time is reserved specifically for you. This guide explains how cancellations, rescheduling, late arrivals, and missed appointments are handled, along with what to do when unexpected circumstances arise.
The goal of this policy is to respect your time while also protecting the appointment time reserved exclusively for you.
Need to make a change to your appointment?
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Need to Change Your Appointment?
Rescheduling Your Appointment
Plans change. If you need to move your appointment, please provide as much notice as possible and use the online scheduling tools when available. If you don't see another appointment time that works, you can use the Waitlist, Contact to Book option, send a text or email to inquire about additional availability.
Helpful Tips
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Reschedule as soon as you know your plans have changed.
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Online booking can be used to manage many appointment changes directly.
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If you don't see a suitable opening, join the waitlist.
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Text or email if you need assistance finding another appointment time.
When You Need to Cancel
Cancellation Notice
Because appointment times are reserved specifically for each client, advance notice gives the opportunity to offer that time to someone else. Please review the cancellation policy provided when scheduling your appointment for the applicable notice period and any associated fee.
Helpful Tips:
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Cancel or reschedule as soon as possible.
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Use the online booking when the option is available.
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If you're unable to make an online change, send an email or text.
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Advance notice helps another client use the appointment time.
When Plans Change Unexpectedly
Late Cancellations
Late cancellations are appointments changed or cancelled within the applicable 24-hour cancellation window. Because the appointment time has been held specifically for you, late cancellations may be subject to the cancellation fee outlined in the policy.
Helpful Tips
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Contact me as soon as you know you cannot attend.
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Don't wait until the appointment time if you already know you'll be unable to come.
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If an unexpected situation occurs, communicate as soon as possible.
When an Appointment Is Missed
Missed Appointments
An appointment that is missed without notice prevents the reserved time from being offered to another client and may be subject to the full appointment fee. If you realize you've missed your appointment, please reach out as soon as possible rather than waiting to reschedule.
Helpful Tips
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Save your appointment confirmation and reminders.
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Add your appointment to your personal calendar.
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Contact me as soon as possible if an unexpected situation prevents you from attending.
Your Appointment Time Is Reserved for You
Late Arrivals
Arriving on time allows your full appointment time to remain available for your care. If you arrive late, your session may need to be shortened so the next client's appointment can begin on time. The scheduled appointment end time generally remains unchanged.
Helpful Tips
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Allow extra travel time when possible.
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Review the office location and parking information beforehand.
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Contact me when it's safe if you're running late.
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If you arrive late, we'll make the most of the time remaining.
When Life Happens
Unexpected Circumstances
Unexpected situations happen. Illness, emergencies, family circumstances, weather, and other situations may occasionally interfere with an appointment.
If something unexpected occurs, communicate as soon as you're able. Each situation will be considered with appropriate context while maintaining fairness and consistency for all clients.
Helpful Tips
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Contact me as soon as possible.
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Don't worry about explaining more than you're comfortable sharing.
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If you're sick or experiencing symptoms that could affect others, please contact me rather than coming to your appointment.
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If you're unsure whether a situation qualifies as an emergency, reach out.
Need to Make a Change?
What to Do if You Need to Cancel
If you need to cancel or reschedule, you can manage your appointment directly through the online booking page when the option is available. If you need assistance, use the Contact to Book option, send a text, or an email.
Your Options
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Reschedule
Move your appointment to another available time through the online booking page. -
Contact to Book
Reach out if you need assistance finding an appointment time. -
Waitlist
Join the waitlist if your preferred appointment time isn't currently available.
Manage Appointment | Contact to Book | Join Waitlist
Questions?
Frequently Asked Questions
Appointment times are reserved specifically for each client. Providing as much notice as possible helps maintain availability and allows another client the opportunity to use an opening.
Questions about cancellations and appointment changes are common. Below are answers to help clarify what to do if your plans change or something unexpected comes up.
Good to Know
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Changes are easiest to make through the online booking page when available.
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Contact me as soon as you know you need to make a change.
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If you don't see another suitable appointment, use the Waitlist or Contact to Book option.
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Unexpected circumstances can happen—communication is always appreciated.
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The complete cancellation policy and applicable fees are provided during the booking process.
You can manage your appointment directly through the online booking page when the option is available. If you need assistance or don't see an appointment time that works, use the Contact to Book option, send a text or an email. Please provide as much notice as possible when making a change.
The applicable cancellation notice period and any associated fee are provided during the booking process and in your appointment information.
[Insert your exact policy here.]
Providing more notice is always appreciated because it gives the appointment time an opportunity to be offered to another client.
A cancellation made within the 24-hour cancellation window may be subject to the cancellation fee outlined in the booking policy. If an unexpected circumstance arises, please communicate as soon as possible.
A missed appointment without notice may be subject to the applicable missed-appointment fee.
If something prevents you from attending, please reach out as soon as you're able.
Please notify me as soon as it's safe to do so. Your appointment will generally still end at its scheduled time so that the next client's appointment isn't affected. Depending on how late you arrive, the amount of treatment time available may be reduced.
If you're experiencing symptoms of illness or otherwise don't feel well enough to attend your appointment, please contact me as soon as possible. Coming to an appointment while contagious can affect both the therapist and other clients, so communicating early is always the best approach.
If an unexpected emergency prevents you from attending, please contact me as soon as you're able. Situations are handled with appropriate consideration while maintaining a fair and consistent policy for all clients.
Yes. If you know you need a different appointment time, rescheduling is often the easiest option. You can use the online scheduling tools when available or contact me if you need assistance.
If your preferred time isn't currently available, use the online booking page Waitlist option. You can also use the Contact to Book, send a text, or an email to ask about additional availability.
There isn't a one-size-fits-all schedule. Some clients benefit from occasional appointments for relaxation and wellness, while others may benefit from more frequent visits during periods of recovery, pain management, or post-surgical care.
Recommendations are always individualized and based on your goals, how your body responds to treatment, and what best supports your long-term wellness.